Privacy Policy

This document is for informational purposes. Consult a qualified attorney for legal advice.

1. Introduction

RisenVoice AI (“we,” “us,” or “our”) provides AI-powered voice agent services for HVAC and home-service companies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at risenvoiceai.com or use our services.

By accessing the site or using our services, you agree to the practices described here. If you do not agree, please do not use the site. This policy should be read alongside our Terms of Service.

2. Information We Collect

Information You Provide

When you fill out a form, request a demo, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Number of service locations
• Number of technicians
• Any additional details you choose to share

Information Collected Automatically

When you visit our website, we automatically collect certain data through cookies and similar technologies:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time on page, and referral source
• Click and scroll behavior

Phone System Data

If you use our AI voice agent service, we may collect and process:

• Inbound and outbound call recordings
• Call transcripts generated by our AI system
• Call metadata (duration, time, caller ID)
• Appointment booking data sent to your CRM

3. How We Use Your Information

We use collected information to:

• Deliver and improve our services — operate our AI voice agents, book appointments, and integrate with your business systems
• Communicate with you — respond to inquiries, send service updates, and deliver requested information
• Send marketing communications — promotional emails and texts (with your opt-in consent)
• Analyze and optimize — understand how visitors interact with our website to improve user experience
• Measure advertising performance — track conversions from our advertising campaigns
• Comply with legal obligations — fulfill regulatory and legal requirements

4. SMS / Text Messaging

RisenVoice AI may send text messages (SMS/MMS) to phone numbers you provide. We send three categories of text messages:

AI Phone System Responses

When our AI voice agent handles a call for your business, it may send automated text messages to callers as part of the service — for example, appointment confirmations, follow-up links, or next-step instructions. These are transactional messages directly related to the service interaction.

Marketing Text Messages

With your express written consent, we may send promotional text messages about our services, offers, or industry insights. Marketing texts require separate opt-in and are never sent without your permission.

Transactional & Reminder Messages

We may send service-related texts such as demo appointment reminders, account notifications, and onboarding information. These are sent in connection with services you’ve requested.

Opt-Out

You may opt out of any text messages at any time by replying STOP to any message. You may also contact us at privacy@risenvoiceai.com to update your preferences.

Frequency & Rates

Message frequency varies based on your interaction with our services. Standard message and data rates may apply depending on your mobile carrier plan. We are not responsible for carrier charges.

No Sharing of Mobile Information

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. These include:

Essential Cookies

Required for the website to function properly (e.g., session management, form submission).

Analytics Cookies

Help us understand how visitors use our site. We use Google Tag Manager (GTM) to manage these scripts centrally. GTM may load:

• Google Analytics — page views, session duration, traffic sources
• Google Ads conversion tracking — measures whether ad clicks lead to form submissions or other actions

Advertising Cookies

• Meta Pixel (Facebook) — tracks conversions and enables retargeting from our Facebook and Instagram advertising
• Google Ads remarketing — enables retargeting across the Google Display Network

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect site functionality. You can also opt out of interest-based advertising at aboutads.info or networkadvertising.org.

6. Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

7. How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:

• Internal team use — our staff accesses lead data to provide the services you requested
• Service providers — trusted third-party tools (listed above) that help us operate our website and services, bound by their own privacy obligations
• Legal requirements — when required by law, subpoena, court order, or government regulation
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead form data is retained indefinitely for business analytics unless you request deletion.

You may request deletion of your personal data at any time by emailing privacy@risenvoiceai.com. We will process deletion requests within 45 days.

9. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encryption in transit — all data transmitted via HTTPS/TLS
• Encryption at rest — database hosted on infrastructure with encrypted storage
• Access controls — limited to authorized personnel only
• Secure integrations — third-party connections use authenticated APIs and encrypted channels

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

10. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA):

• Right to know — request what personal information we have collected about you
• Right to delete — request deletion of your personal information
• Right to opt out — opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination — exercising your rights will not result in different pricing or service quality

To exercise any of these rights, email us at privacy@risenvoiceai.com. We will verify your identity and respond within 45 calendar days.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Effective” date at the top of this page and post the revised policy on our website.

We encourage you to review this page periodically. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

• Email: privacy@risenvoiceai.com
• Mailing address: [Address will be updated upon entity formation]